Privacy Policy

Westchester Hardwood Experts ("we", "us", or "our") operates this website (the "Site") and the Michael AI conversational assistant. This Privacy Policy explains how we collect, use, and protect information you provide to us.

Information We Collect

When you interact with Michael AI or submit a form, we may collect: your name, phone number, email address, home address, city, project details (service type, square footage, finish preferences), and your preferred appointment window.

How We Use Your Information

• To prepare a preliminary flooring estimate
• To schedule and confirm your in-person evaluation
• To contact you by phone, text, or email regarding your project
• To improve our services and website experience

Communication Consent

By submitting your information, you consent to receive calls and text messages from us about your project. Consent is not a condition of purchase. Message and data rates may apply. You may opt out at any time by replying STOP to text messages or requesting removal by phone or email.

Data Sharing

We do not sell your personal information. We use trusted third-party service providers (such as our AI assistant provider and email notification service) solely to operate this Site and respond to your inquiry.

Data Retention & Security

We retain your information only as long as necessary to fulfill your request and applicable business or legal requirements, and we use industry-standard measures to protect it.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us at info@westchesterhardwoodexperts.com.

Contact Us

Westchester Hardwood Experts
Phone: (914) 316-2170
Email: info@westchesterhardwoodexperts.com